Terms of service

Last updated: 12 October 2026

Welcome to Star Petal. Our customers are our first priority, and we are always just one DM away. These Terms & Conditions explain how to use our website and place an order with us.

About Star Petal

Star Petal operates starpetal.store, hosted on Shopify. For questions or support, email starpetalstore@gmail.com or DM @starpetalstore on Instagram.

Using our website

Please use our website lawfully and provide accurate contact, delivery and payment details when ordering. Do not misuse the website, attempt unauthorised access, submit fraudulent orders or copy our original content for commercial use without permission.

Products, prices and availability

Product details, available options and prices are shown on the relevant product page. Prices are displayed in Pakistani rupees unless another currency is clearly shown. Any applicable delivery charges, taxes and discounts will be displayed before you complete your order. Images aim to represent products accurately; colours may appear slightly different across screens. Products marked Coming Soon are not currently available to order.

Orders and payment

Please review your order before submitting it. We may contact you to confirm details or resolve availability or pricing errors before dispatch. If we cannot fulfil an order, we will notify you and refund any payment received for the unfulfilled items. We will not substitute an item or increase an agreed price without your consent. Available payment options are shown at checkout.

Delivery and customer care

Safe delivery of your order is our responsibility. Please provide a complete, accurate address and reachable contact number. Any stated delivery estimate is an estimate; we will help with delivery concerns and coordinate with the courier if a parcel is lost or arrives damaged. Contact Star Petal directly so we can work with you towards an appropriate replacement or refund.

Returns and refunds

You may request a return within 7 days of delivery if you change your mind or receive a damaged, defective or incorrect item. Change-of-mind items must be unused and returned with their original packaging, tags and accessories. Star Petal covers the return courier cost for every approved return. Please see our Return & Refund Policy for the full process and conditions.

Cancellations and order changes

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the request can be completed based on the order’s processing and dispatch status. If the parcel has already been dispatched, we will explain the available options.

Privacy

Our Privacy Policy explains how personal information is handled. Please share order information through our official support channels and never send passwords, PINs or one-time security codes.

Errors and updates

We may correct errors and update product information or these terms. Updated terms apply prospectively; they do not remove rights connected to an existing order. The version in place when you ordered will apply to that order, subject to applicable law.

Your rights

Nothing in these terms or our other policies excludes or limits any mandatory consumer rights or remedies under applicable law.

One DM away

Your experience matters to us. For product questions, order updates or help with a return, DM @starpetalstore on Instagram or email starpetalstore@gmail.com.