Refund policy

Last updated: 12 October 2026

At Star Petal, our customers are our first priority. We are just one DM away and want your order to arrive safely, as expected. You may request a return if you change your mind, or if your item arrives damaged, defective or incorrect.

7-day return request window

Please contact us within 7 days of delivery to request a change-of-mind return, or to report a damaged, defective or incorrect item. Include your order number, a description of the issue and clear photos where possible. A video is helpful but is not required.

How to request a return

Email starpetalstore@gmail.com or send a direct message to @starpetalstore on Instagram. We will review your request and provide return instructions and the return address. Please contact us before sending an item back.

Item condition

Please keep the item, its accessories and original packaging where available. Avoid using or altering the item after discovering the issue. Missing packaging alone will not prevent us from reviewing a genuine damaged, defective or incorrect-item claim.

Return courier charges

Star Petal will cover the return courier cost for every approved return, including change-of-mind, damaged, defective and incorrect-item returns. Customers will not be charged a return courier fee for an approved return. We will confirm the return arrangement with you before dispatch.

Replacement or refund

After receiving and inspecting the returned item, we will confirm the outcome with you. An approved claim may be resolved with a replacement, subject to availability, or a refund. Any replacement will be agreed with you. If a refund is approved, we will confirm the amount, payment method and expected processing time. Refunds for cash-on-delivery orders will use a payment method agreed with you. We will never ask for your banking password, PIN or one-time security code.

Change-of-mind returns

If the item is not to your liking, you may request a return within 7 days of delivery. For change-of-mind returns, the item must be unused, unwashed, unaltered and returned with its original packaging, tags and included accessories. Star Petal covers the courier cost for approved change-of-mind returns.

Safe delivery is our responsibility

Star Petal takes responsibility for the safe delivery of your order. If your parcel arrives damaged or your order does not reach you, contact us with your order number. We will coordinate with the courier and resolve the issue with you, including an agreed replacement or refund where appropriate. You do not need to resolve the matter with the courier alone.

Contact us

For return or refund queries, email starpetalstore@gmail.com or DM @starpetalstore. Nothing in this policy limits any mandatory consumer rights under applicable law.